Friern Barnet Flower Delivery: Online Order Terms Explained

Online Flower Delivery Friern Barnet – Terms & Conditions

Introduction

Welcome to the Terms & Conditions for Friern Barnet Flowers – your local online provider for flower delivery in Friern Barnet and surrounding areas. By placing an order via our website, you are agreeing to be bound by these Terms & Conditions, which define the agreement between you (the customer or recipient) and Friern Barnet Flowers ("we" or "us"). Please read these terms carefully before making a purchase. These conditions apply to all online orders for our flower delivery service throughout Friern Barnet and neighbouring locations.

Service Scope

Friern Barnet Flowers specialises in the design, arrangement, and delivery of high-quality fresh flowers. Orders placed with us via our online platform are fulfilled within Friern Barnet and selected surrounding postcodes. Please ensure you check delivery eligibility for your intended delivery address before completing your order.

Order Process

Placing an order for flower delivery in Friern Barnet is straightforward:

Product Selection: Browse our collection and select your desired flower bouquet or arrangement. Product descriptions and images are provided; minor variations may occur as flowers are natural and seasonal.
Add to Basket: Add your chosen products to the online shopping basket.
Delivery Details: Enter accurate delivery information, including recipient address, contact information, and preferred date of delivery.
Personal Message: Optionally, include a personalised message to accompany your flowers.
Order Confirmation: Review your order and confirm all details are correct before proceeding to payment.
Acknowledgement: Upon successful placement, you will receive an order confirmation summarising purchase and delivery details. This acknowledgment does not constitute acceptance of your order but confirms that we have received it.

All orders for online flower delivery are subject to acceptance and availability. We reserve the right to decline or cancel any order at our absolute discretion, for reasons such as incomplete information or unavailability of stock. If we are unable to fulfil your order, we will notify you promptly and process a refund where applicable.

Product Information & Substitutions

We strive to display all flowers, bouquets, and arrangements accurately. Due to seasonal availability and variations in flower varieties, colours, or packaging, certain substitutions may be required. If we are unable to supply a particular flower or item, we will replace it with one of equal or greater value and similar style, ensuring the overall presentation meets our high standards. We take reasonable steps to contact you before significant substitutions, but reserve the right to make minor substitutions without notification.

Delivery Terms

We offer delivery within Friern Barnet and nearby areas as specified on our website. Standard delivery times are between 9am and 6pm on business days, though timed delivery and same-day service may be available at an additional charge or by prior arrangement.

It is your responsibility to supply complete and accurate delivery details. Please ensure the recipient is available to receive the delivery or provide suitable instructions for doorstep delivery, safe place, or neighbour. If the recipient is unavailable, we will make reasonable attempts to deliver according to your instructions, or leave a card with details for collection or redelivery where possible. We cannot be held liable for failed deliveries resulting from incorrect or incomplete address details, absence of the recipient, or factors beyond our control such as adverse weather or access issues.

Payments

All products and services must be fully paid for at the time of order. We accept major UK debit & credit cards through a secure payment gateway. Prices are quoted in pounds sterling (GBP) and include VAT where applicable. A breakdown of all charges, including delivery fees, will be displayed at checkout prior to payment confirmation.

By submitting your payment information, you confirm that you are authorised to use the selected card and that sufficient funds are available. Orders will not be processed until payment is received in full. Friern Barnet Flowers does not store card details – all payment data is handled securely through encrypted third-party services in accordance with industry standards. We reserve the right to cancel any order or suspend delivery if payment is declined, fraudulent, or otherwise unsatisfactory.

Cancellations & Changes

You have the right to cancel or amend your flower delivery order under the following terms:

Standard Orders: Cancellations or changes may be made provided we receive your request at least 24 hours before the scheduled delivery date.
Same-Day or Next-Day Orders: These orders are processed immediately and may not be altered or cancelled once submitted, as preparation and dispatch begin straight away.
How to Cancel or Amend: Please notify us as soon as possible with your order details. Requests received after the cut-off period may not be eligible for refund or change.

Upon successful cancellation within the timeframes above, we will refund the order amount to your original payment method within 7 working days. If your flowers have already been prepared or dispatched, cancellation may not be possible and refunds will not be provided except where required by law.

Returns, Refunds & Complaints

Due to the perishable nature of flowers, returns are generally not accepted. If you are dissatisfied with the quality or condition of flowers upon delivery, please contact us within 24 hours of receipt, providing photographs and a description of the issue. Where justified, at our discretion, we may provide a full or partial refund, replacement, or alternative resolution. Complaints received after this period may not be eligible for recourse.

We are unable to accept returns or process refunds for non-delivery where the recipient details supplied are incomplete or incorrect.

Liability

Friern Barnet Flowers is committed to providing a reliable and high quality delivery service. However, we shall not be held liable for:

Failure to perform our obligations, or delays, caused by events outside our reasonable control ("Force Majeure"). This includes natural disasters, strikes, road closures, courier disruptions, extreme weather, and other unforeseeable events.
Minor variations in the appearance of the delivered floral arrangement due to the nature of our products.
Any consequential or indirect loss, including loss of enjoyment, emotional distress, or missed occasion, except where required by law.
Non-delivery or late delivery due to inaccurate recipient details, unavailability, or inability to access the delivery location.

Our liability for any direct losses shall be limited to the purchase price of the specific order affected. Nothing in these Terms & Conditions excludes or limits liability for death or personal injury resulting from our negligence or for fraud.

Customer Responsibilities

When using our online shop for flower delivery in Friern Barnet, you agree to:

Provide accurate, complete, and up-to-date information, including billing and delivery details.
Use our website and services for lawful purposes only, and not to engage in any fraudulent activity.
Not to resell or commercially exploit our products or content, except with our express written permission.

Intellectual Property

All content, branding, images, and logos associated with Friern Barnet Flowers remain our intellectual property and must not be used or reproduced without our prior written consent.

Changes to These Terms

We reserve the right to revise these Terms & Conditions from time to time to reflect changes in our business, services, or legal requirements. The most current version will be made available on our website. Continuing to use our online services after changes are published will constitute your acceptance of the updated terms.

Governing Law & Jurisdiction

These Terms & Conditions and any disputes arising from the online flower delivery services provided by Friern Barnet Flowers shall be governed by and construed in accordance with the laws of England and Wales, and subject to the exclusive jurisdiction of the English courts.

Applicability

These Terms & Conditions apply to all customers ordering flower delivery in Friern Barnet and its surrounding areas via our online platform. By placing an order, you acknowledge that you have read, understood, and agree to be bound by these terms.

Contact Us

If you have specific queries relating to these Terms & Conditions, or wish to raise a complaint or request support concerning an order, please use the contact form provided on our website. Our customer service team will respond promptly and endeavour to resolve any issues as efficiently as possible.

Thank you for choosing Friern Barnet Flowers – delivering fresh, beautiful blooms throughout Friern Barnet and beyond!