Returns, Refunds & Complaints Policy – Friern Barnet Flowers

Our Fresh Flowers Guarantee

At Friern Barnet Flowers, we take enormous pride in being the local florist trusted by households and businesses throughout Friern Barnet. Every bouquet and arrangement is crafted with care and delivered using only the freshest blooms. Our commitment is to ensure that you or your recipients enjoy vibrant, beautiful flowers, every time.

Damaged on Arrival Policy

Our team carefully inspects each order before it leaves the shop. However, if your flowers arrive damaged or not as expected, please rest assured that we are here to help. If you notice any significant damage to your delivery upon arrival, contact us as soon as possible. In order to best assist you, we may ask for a description or photos as evidence of the issue, so we can investigate and resolve the matter quickly.

Our Freshness Window

Our fresh flowers guarantee covers all deliveries in Friern Barnet and the surrounding areas. We promise that your flowers will arrive fresh and in beautiful condition. If, within 48 hours of receiving your delivery, you feel the flowers have not met our high standards of freshness, reach out to us so we can make things right. Please retain the arrangement and its packaging, as this may help us assess the situation and maintain quality standards.

Refunds and Replacements

Your satisfaction is very important to us. If you are dissatisfied due to damage, poor condition, or lack of freshness within our 48-hour guarantee period, you are entitled to request either a replacement bouquet or a full refund. We handle each request individually to ensure a fair and swift resolution. Replacements are dispatched promptly, and any refunds due will be processed within a reasonable timeframe, using your original payment method.

Please note, we are unable to offer refunds or replacements for issues arising outside the freshness guarantee window, or for problems caused by incorrect address information provided at the time of ordering.

Complaints Procedure

Friern Barnet Flowers values every customer relationship. If you wish to raise a complaint about any aspect of your order or our service, we encourage you to contact us directly with your feedback. We will acknowledge your complaint as soon as possible and work with you to resolve it to your satisfaction. Every comment is taken seriously, as it helps us improve our products and service for our local Friern Barnet community.

Our promise is to treat every complaint professionally and courteously. Where the outcome involves a refund or replacement, we will process this as described above, always aiming to resolve issues quickly and fairly.

Your Local Florist in Friern Barnet

Friern Barnet Flowers is proud to be your dependable florist, serving both homes and businesses in and around Friern Barnet. We are dedicated to upholding the highest standards in flower quality and customer service. Thank you for choosing us to brighten your day with the freshest blooms.